Terms and conditions
General information
Second Female Aps
Klubiensvej 24
2150 Nordhavn
Denmark
CVR: 25365682
If you experience problems on our website, please contact customer services:
Phone: +45 7027 1007 – Monday to Friday between 9 am and 3 pm.
E-mail: webshop@secondfemale.com
Order
secondfemale.com is open 24 hours a day. However, secondfemale.com may be closed for maintenance.
Orders submitted on weekdays will usually be processed and dispatched within 24 hours. Orders submitted over a weekend or Danish public holiday will be processed on the next working day.
During the order process, you can make changes to your details and your order before submitting it. Once you have clicked on 'Complete order', you are bound by your order and you will then receive an order confirmation via e-mail. If for any reason we are unable to process your order, you will hear from us.
If you experience problems on our website or have any questions about your order confirmation or anything else, please contact our customer services.
Phone: +45 7027 1007
Monday to Friday between 9 am and 3 pm, except on Danish public holidays.
E-mail: webshop@secondfemale.com
Payment
As a customer, you have the following payment options:
Visa
Mastercard
Visa Electron
PayPal
Payment will be withdrawn from your account once the order has been dispatched.
Card charges
Charges for payments using cards that are issued to private consumers are covered by Second Female ApS. Charges for payments using cards other than personal cards, such as company cards and charges for cards issued outside the EU are paid by the customer.
Orders submitted on weekdays will usually be processed and dispatched within 24 hours. Orders submitted over a weekend or Danish public holiday will be processed on the next working day.
We cannot offer delivery on a special day or time as all orders are processed chronologically.
Delivery
We deliver to the countries listed below* with the exception of some areas and remote areas, which we currently do not deliver to.
| Austria | excl. Riezlern |
| Belgium | |
| Finland | excl. Åland Islands |
| France | excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and Futuna Islands and New Caledonia |
| Germany | excl. Heligoland islands and the area around Busingen |
| Ireland | |
| Spain | excl. Canary Islands, Ceuta and Melilla |
| The Netherlands | excl. Aruba and The Dutch Antilles |
Delivery price and time
Free shipping on orders over 1.000 EUR
The price and time of delivery are displayed in the tables below:
| Austria |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 5 EUR | 2-5 business days | 100 EUR |
| GLS - Parcel Shop | 5 EUR | 2-5 business days | 100 EUR |
| Belgium |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 5 EUR | 2-5 business days |
100 EUR
|
| GLS - Parcel Shop | 5 EUR | 2-5 business days | 100 EUR |
| Finland |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 10 EUR | 2-5 business days | 100 EUR |
| GLS - Parcel Shop | 8 EUR | 2-5 business days | 100 EUR |
| BRING - Parcel Shop | 11 EUR | 2-5 business days | 100 EUR |
| France |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 7 EUR | 2-5 business days | 100 EUR |
| GLS - Parcel Shop | 6 EUR | 2-5 business days | 100 EUR |
| Germany |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 5 EUR | 2-5 business days |
100 EUR
|
| GLS - Parcel Shop | 4 EUR | 2-5 business days |
100 EUR
|
| DHL | 6 EUR | 1-2 business days | 100 EUR |
| Ireland |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 11 EUR | 2-5 business days |
100 EUR
|
| GLS - Parcel Shop | 9 EUR | 2-5 business days | 100 EUR |
| Spain |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 7 EUR | 2-5 business days | 100 EUR |
| GLS - Parcel Shop | 6 EUR | 2-5 business days | 100 EUR |
| The Netherlands |
|
Delivery Methods |
Shipping Cost | Delivery | Free shipping over |
| GLS - Home Delivery | 6 EUR | 2-5 business days |
100 EUR
|
| GLS - Parcel Shop | 5 EUR | 2-5 business days | 100 EUR |
Free delivery is automatically added when you submit your order, if the order amount meets the terms for free delivery.
Sales periods may result in longer delivery times than normal.
All deliveries require a signature. It does not necessarily need to be you who signs; you can allow e.g. a friend, family member, colleague or similar to sign for you.
We do not offer delivery on a specific day or time, as all orders are processed in chronological order.
Should your delivery be delayed, Second Female Aps cannot be held liable. Please note that we only send to private or business addresses and not to post boxes.
Right of cancellation
If you are not completely satisfied with your purchase, you are welcome to return the goods to us. As a customer, you have 14 days right of cancellation when you shop with us.
Register your return here . After your registration, you will receive a return label via e-mail. Return cost 7 EUR per request, which is discounted from the refund amount.
The right of cancellation expires 14 days after the date where you or a third party - with the exception of the chosen carrier - are in physical possession of the goods, or 14 days after the goods have been delivered to the carrier location chosen upon submission and payment of your order.
In cases where several ordered goods in the same order are delivered separately, the right of cancellation of 14 days expires after the date where you or a third party - with the exception of the chosen carrier - are in physical possession of the last goods to arrive. Or 14 days after the last goods were delivered to a courier location that was chosen upon submission and payment of your order.
In order to exercise your right of cancellation, you must inform Second Female ApS that you wish to cancel your purchase. You can use the returns form provided; this is enclosed in your parcel. The right of cancellation is retained if you send your parcel with the completed returns form before the right of cancellation has expired. In the unusual event that you have not received a returns form in your parcel, please contact customer services on webshop@secondfemale.com.
Please note: You cannot cancel by refusing receipt of the goods without also giving us clear notification.
Returning
You must return your order to us without undue delay and no later than 14 days after you have informed us that you want to cancel your purchase.
Please contact customer services regarding your return on webshop@secondfemale.com.
If you wish to exchange your item for a different size or another product, you can speed up the process by placing a new order online whilst returning your item.
The conditions of the returned item/items
You are liable for any deterioration in the value of the goods caused by handling, other than what is necessary to determine the nature of the product, its features and the manner in which it operates. In other words - you can try the product in the same way you would in a physical store.
In order to get a full refund of the purchase amount, you must do the same as you would in a physical store. You may try the product, but not actually use it.
If the product has been tested in addition to what is described above, we will consider it as used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the product's commercial value.
Refunding the purchase sum
If you use your right of cancellation, we will refund all payments received from you, including delivery costs (except extra costs due to your own choice of delivery form other than the cheapest form of standard delivery we offer), without undue delay and always at the latest 14 days from the date we received notice of your decision to cancel this agreement.
We will refund the amount to the same payment method that you used for the original transaction, unless you have clearly specified another means. We will not refund the purchase amount until we have received the product, unless you have provided proof of its return.
We recommend that you keep the receipt as proof of your delivery of the parcel to the post office/carrier and make a note of the parcel number.
You are liable for any deterioration in the value of the goods caused by handling, other than what is necessary to determine the nature of the product, its features and the manner in which it operates. In case of the above, an amount will be withdrawn corresponding to the deterioration in value.
What do I need to include in my return?
You must enclose a copy of the order confirmation. The process will be quicker if you complete our enclosed returns form. You can also choose to use the EU Commission Standard Cancellation Form, which you can download here.
Please note that we do not accept parcels sent COD or sent to a ParcelShop.
Incorrect items delivered
We apologise if the items you received are not what you ordered. Please contact webshop@secondfemale.com as soon as you discover the error, so that we can help you.
You are not responsible for any costs related to the return of goods that are not what you ordered. We will refund the purchase price and any delivery costs once we have received the goods.
Right of complaint
The Purchase Act's defect rules apply to the purchase of goods.
When you shop on secondfemale.com, you naturally have 24 months to issue a complaint.This means that you can get the product repaired, exchanged, get a refund or a price reduction, depending on the situation.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behaviour.
How soon can I complain?
You must complain within a 'reasonable time', after you have discovered the product defect. If you complain within two months after the defect has been found, the complaint will have been made within a reasonable time.
We will refund reasonable postage costs
If the complaint is justified, we will of course refund your (reasonable) postage costs.
The parcel must be returned to:
Second Female
Att.: Webshop
Klubiensvej 24
2150 Nordhavn
Denmark
We will need the following information when you return the products to us
When you return the product, please provide as much detail about the problem. Please also enclose your order confirmation in the parcel.
Please note: We do not accept parcels sent COD.
Remember that the product must always be returned in suitable packaging and remember to get a receipt for postage so that we can refund your postage costs. Also make a note of your parcel number, so that you can track your parcel.
Choice of law
Danish law applies.
Personal data policy
If you would like to know more about how we handle your data, you can read our personal data policy here.
Last revised March 2024